Terrible Jack Hammer and GG4

In the 3 years I have been here, all the bud I have received up till now was great, top quality, nice moist dense nugs almost always.
Sometimes a disclaimer will warn of dryness or small thin buds. However...today’s GG4 and Jack Hammer are unusable and actually insulting. I cannot-believe this was passed off as top shelf. I wish you could smell this, it has no real odor or taste. I understand things happen, but this is unbelievable. After all the good work they have done..this makes no sense. This package should have never been sent out. I am really unhappy about this and I spend a pretty hefty amount yearly, on weed. This is awful at any price.I don’t really care about a discount, I want quality first and foremost. If the quality is not there, you should communicate that because we can’t look at it first.
You must give a bud structure for each strain. Med mama is pretty good about it. I don’t mind the Leafly commentary if you will report the actual bud structure of the real product. What else can we go on?

Comments

  • This is truly a shame, at this point after the complaints you would think this would not be happening anymore. I'm sure MM and MB Will make this right as they always do but it really is disappointing. these shippers know exactly what they are shipping out they know when they are putting it in the bag whether it's top Quality or not ,I mean after all it is their job right? but yet customers are still receiving product like this. sorry you had a bad experience I've been there and it sucks. 😕

  • You're right, Med Mama's quality has dropped over the past month compared to where she had been all year. MM and I have been working with her to address this and here's what we've done so far:

    First, Med Mama has higher quality bud on the way. Some of this new bud has already been posted. Second, Med Mama has been rewriting her product descriptions to more accurately reflect their quality.

    We know there's no way for MM customers to inspect their medicine before ordering so being a loyal customer of ours requires continued trust. We're taking these steps and more to try to earn your trust back.

  • I'm sorry, we had some turnover and new location which caused a drop in quality. We are settling in again, and hope to provide great service. Please write a formal complaint on the website about the specific issue and I'll do my best to make it right.

  • I know that in an effort to get medication to people, choices are made that can’t always be perfect.
    Your service has provided great quality and reliability. Better than most vendors actually, and the packaging is great, very smart operation. I see how careful you are to avoid sending the same type of package to the same address, over and over again. Well done!

  • I too am blown away by the operation you have going on. From these forums, it is clear you are busy, and yet each package is somehow slipped into the system without attracting any attention.

    Amazing.

    I'm picturing some guy driving around Southern California in a minivan, with tens of boxes, dropping them off along the way...

    Every time the kind mailman gently places my order in my mailbox, it blows my mind.

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