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What's the average time between placing an order and receiving request for payment to acknowledge order has been placed?
I've never waited for a request for payment but I believe I received notice in about 2 minutes.
Yes that's right. The email gets sent out within a few minutes. However, there may be delays beyond our control. I've seen emails get delayed by up to 2 days, but that's rare. If you don't see it within a few minutes, check your spam folder.
The page after submitting your order has all the pertinent information. I don’t usually check my mail first because I’ve never had an issue that wasn’t resolved. My problem is I place an order, double/triple check it is correct, get paranoid that I’ve left off the zip+4/or something else, and then message MB to make sure I didn’t mess something up. I’ve also had a full mailbox, my confirmation mail get bounced, and have to ask MB if my payment was confirmed. He is a trooper, has never been rude, and always gets back to me to let me know I’m good.
Amen hillbilly, the mm folks have killer customer service! (Loyal customer 5yrs and for life!)
Obviously I'll take the compliments! But I'd just like to underline what hillbilly says: when in doubt, its best to message me through our site's comment form. If there's something wrong it's much better to learn about it early!