Payment Confirmation Emails
We are finding that many customers are not getting our payment confirmation emails. It is actually not necessary for you to receive these. On the payment confirmation page is a link to your payment wallet on the blockchain. It looks like this: https://www.blockchain.com/explorer/addresses/btc/1zoUQFVePBovNDNoKvnKbx7fGFS2Zi3Ey
After you pay, if you click this link you can see your payment. If that is there and the amount is correct you are set!
Comments
I received a request for another payment. Sent you a copy of blockchain and email. Also did a contact form. Sorry to bother yโall so much! Thanks.
@maryjane yes that is a glitch that is happening where multiple orders are created. You can ignore secondary email requests. We're working on a new system that will eliminate some of the bugs like this.
Thanks Medboy for the info. You all remain awesome.๐
Is this still an issue? Placed an order that was confirmed on blockchain but no confirmation. Thanks!
You do not need to get a confirmation email. We are sending but they are often blocked. On the payment page there is a link to your transaction on the blockchain. If you click that you can confirm if your payment is made. If it is on there you are set!
Just went through this on Saturday but my order should come in today! I've always gotten my order and never really had any issues but it's still makes me anxious
I got the "Send Payment" email twice. Once last night when I made the order. Paid it, got email confirmation that Med Man received the order. Then got another "Send Payment" email at 9:12am this morning with a different amount and address. I assume it's a glitch.
@OzBaxter Yeah it's a glitch, sometimes our system sends double payment requests-- you can safely ignore them.
Word. Thanks boss ๐ฅ
Ok, so up until now, i have always received a payment confirmation email, this time i didn't, i tried checking the way it says, but i dont know what im looking at or what it means, is there any way at all u can tell me if my payment was received? I honestly dont know how to interpret what im looking at, and im panicking because ive always gotten confirmation and my coinbase acct is showing the funds were sent, i just want to make sure u got it, is there any way to do that thats easy to explain?
@helensrz I'm not sure which order is yours but if you sent it I am certain we have received it. When you make an order there is a link to the bitcoin blockchain on the payment page where you can see your payment and also in your email. If you are still unsure feel free to write to us!