OK so I made a post lightly injecting politics into it. My bad. Let's just keep this place entirely free from politics. I will amend my statement about informed delivery:
We have lost confidence in the USPS Informed Delivery to accurately track packages. The fact is they are just not being scanned. This is due to recent defunding of the post office along with them removing mail sorters and blue boxes.
We are getting LOTS of emails stating that packages are not moving. To make it worse some packages are moving very very slowly sometimes taking up to 3 weeks to arrive. These are still minority with most packages arriving in a week, but we are now waiting 3 weeks before declaring a package "lost" and reshipping. We realise this sucks for you all but there is not much we can do about it.
If you can see your order in the USPS system there is a 99% chance it is moving in your direction. We can't give you any further information on your order. Once it is posted we know as much as you do. So please think twice before writing to us about a package not moving in the system unless its been at least a couple of weeks. Thanks, mm